• All bookings are held with a non-refundable deposit. Provisional bookings without a deposit are not accepted.
• Alcohol is not to be consumed either before or during event. A breach of this condition will lead to automatic disqualification and cancellation charges will be applied as follows. On-site managers have complete discretion in this regard.
• If a venue cancels due to bad weather, your event will be rescheduled to a mutually convenient date. If this is not possible, a full refund will be given. Bookings at all-weather venues will not be eligible for a refund if the venue was prepared to run the session. Customer cancellation in this instance will be treated as a normal cancellation and charges will apply

1.Bookings can be made by phone 0870 162 4847, on our website, by email on: bookings@theactivitypeople.co.uk, or by post to our Head Office at: The Activity People, Go Ballistic Building, Chatsworth Rd, Harrogate HG1 5HS

2.If the booking is more than 31 days away we only require £10 deposit per person to hold the booking. The £10 deposit per person is non-refundable. For bookings within 31 days please refer to point 3.

3.To hold a booking we require £10 deposit per person. This deposit is non-refundable

4.The balance amount must be made no less than 31days prior to the date of your booking. No reminders are issued. Your booking will be automatically cancelled and you will lose your deposit if your balance payment is not received on or before this deadline.

5.On payment you will receive a confirmation of your booking together with any other relevant information (e.g. directions to the venue)

Once a booking has been confirmed, any changes to the booking will be dealt with as follows:

• 31 days or more prior to the event – Full refund less non-refundable deposit.
• 30 days or less prior to the event – No refund.

Our accepted date of cancellation is the date that your written cancellation is acknowledged in writing by The Activity People. If catering or any other supply is included in the package, this may also subject to cancellation charges.

Any cancellation or reduction in numbers must be confirmed in writing (including fax or e-mail) and acknowledged in writing by The Activity People to be considered valid. Verbal cancellations are not accepted.

The host venue has the right, at all times, to refuse participants access to the booked activity and remove them if in their opinion they are unfit to take part in the activity, have arrived too late to take part, consider them to be a danger to other participants or members of staff, are displaying aggressive and abusive behaviour (verbal or physical). In this instance, the booking will have been deemed to have been cancelled and cancellation charges will apply.

Should any participant damage the property of the venue of verbally or physically injure a member of the staff or other participants, they will be dealt with by the venue management accordingly and may face prosecution. The Activity People will not become involved in such matters other than to supply the necessary authorities with contact details of the offending party / parties. Any communications relating to such matters will be conducted between the venue and the offending party / parties.

Whilst all our activities are by definition safe if safety instructions are followed and you do not attempt to go beyond your capabilities, all activities involve an element of risk. You understand this and accept responsibility for your own safety and the risks involved in taking part. All our venues carry public liability insurance, however you are advised to ensure that your personal insurance cover is up to date and that you are covered for taking part in such activities.

All bookings will be subject to these same conditions without exception. All customers will have deemed to have made themselves aware of these Terms & Conditions and will have accepted them as part of their booking with The Activity People and any associated companies.

The Activity People complies with the principles of the Data Protection Act 1998. Those principles require that data be:

• Fairly and lawfully processed
• Processed for limited purposes
• Adequate, relevant and not excessive
• Accurate
• Not kept longer than necessary
• Processed in accordance with the data subject's rights
• Secure